Refunds and Returns
Please make sure all your information is correct before placing your order. However, if your order is not yet shipped out, feel free to contact us and we will reply within 12-24 hours with the shipping status and correction to your order. Please allow us time making changes or apply a credit so that you can reorder the correct item.
**Any item marked as final sale will not have option to return. Final sales are Final Sales!
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items.
You will be responsible for paying shipping cost on any returns. If you request an exchange, we will waive the shipping fee on your exchanged item.
Items purchased from Heroes & Kingz Apparel may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.
Please CONTACT: firstname.lastname@example.org for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.